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Orders And Returns

ORDERS AND RETURNS

New customers will create a Customer Account through the Klemen’s LLC. web site:

www.klemen-s.com

Within the Customer Account, orders will be placed online by the customer.

 

ORDER CANCELLATION POLICY

To cancel an order you have to place with Klemen’s LLC., you have to initiated an order cancellation, contacting:

Customer Support at: (786) 663 – 1930

E-Mail at: Jorge@klemen-s.com

 

Every effort will be made to accommodate the cancellation of your order, as long as it has not yet shipped. When contacting Customer Support, be ready with your name, order number, and your contact information.

Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund, minus re-stocking fees and shipping costs. To be eligible for a return, your item must be unused and in the same condition that you received it. You do have thirty (30) days to return an item, from the date you have received it. The item must be returned in the original packaging, and need to have the receipt of proof of purchase.

 

SHIPPING RETURNED ORDERS

You will be responsible for paying the returning merchandise shipping costs. Shipping costs are nonrefundable. If you receive a refund, the cost of the return shipping costs will be deducted, as well as the restocking fees, from your refund.

 

SPECIAL ORDERS

Any special order, which could be identify since the original order was written like: “SPECIAL ORDER”, because it requires specific measurements, special fabric, special frame measurements, will be refundable only if the specification required are not made.

 

REFUNDS

Once we receive your item, we will inspected it and notify you that we have received your returned item. We will immediately notify you on the status of your refund. Once the return is approved, we will initiate a refund to your credit card, or any other original method of payment, which could be no longer than thirty (30), depending on your card issuer’s policies.

 

CONTACT US

If you have any questions on how to return your item to us, please contact us:

Web Site: www.klemen-s.com

E-Mail: Jorge@klemen-s.com

Telephone: (786) 663 – 1930

 

Thanks for shopping at Klemen’s LLC.

About Us
Customer Service
orders-and-returns
Privacy Policy
Contact

Telephone:  
786-663-1930
786-663-5404

Email:
Jorge@klemen-s.com
Jaime@klemen-s.com 

Address:      
2392 W 80th Street
Suite 2

Hialeah, FL 33016